Our house phone went on the fritz last Thursday. Naturally such things always happen right ahead of holiday weekends, right? At least it meant for a very quiet and undisturbed weekend, since no one could call us.
We relied on our "dumb" flip phone (we don't have smart phones) to call the phone company and troubleshoot the issue. After going through the usual suggestions, the phone company representative concluded we needed a new modem, and she assured us it would arrive by the Tuesday after Memorial Day, which in fact it did.
We needed to talk with another phone company representative to walk us through the process of replacing the sim card, etc. Once she understood we couldn't receive texts (remember, no smart phones), she was able to confirm our account and all proceeded without a problem.
But an interesting thing happened. During the process, both Don and I were either on the phone with the representative, or trading the phone back and forth to read the tiny little numbers on the sim card, and then testing the phone by sending and receiving calls. While I was on the flip phone with the representative, Don called Older Daughter on the house phone to confirm calls could go through.
Don's phone call to Older Daughter was plainly audible to the phone rep I had on the other end of the flip phone. This rep spoke flawless English, but she was clearly foreign (my guess: Southeast Asian). Throughout our interaction, she was nothing but polite, kind, and professional, but then she broke character to say something personal. "It sounds like you have a very happy family," she observed. "I hope you understand how blessed you are."
This out-of-the-blue observation startled me for some reason. I have no idea what this lady hears or experiences on a daily basis, but she must talk to all kinds of customers. I just found it interesting that she would make such an observation seemingly from nowhere.
But neither am I arguing. We are a happy family, and we do understand how blessed we are. I hope this phone rep, whoever she is, is equally blessed.
Positive attitude shines in your lives
ReplyDeleteI hate to say this and could certainly be wrong, but that sounds very much like an AI response that is used in certain formats that cater to cultural or religious audiences. They are getting VERY convincing and you often can't even tell it's AI until you have been conversing for a little while. Again, I hope that's not the case here, but it DOES happen.
ReplyDeleteI have found that family is very important to Asians.
ReplyDeleteShe did break policy but in a good way.
It just hit north of CdA, pretty crazy!
ReplyDeleteThere are a lot of Christian Asians.
ReplyDeleteA lot of family oriented, Godly, people. I've had a very positive, helpful experience with many over the phone who have also wished me a blessed day. And I don't think it was ai. AI is very canned, not warmly interactive.
I think the gospel has been going out successfully for sometime now, and there is even a generational overflow to the children of foreign Christians that we might not even think about because we're here, not where they are.
One day there will be a new heaven and a new earth and we'll see people more clearly then. There won't be anything to divide God's people anymore.